In Their Own Words: Read Heartwarming Feedback from People We Support at Manor Community
- By Nicole Thant
- •
- 25 Feb, 2025
Leaving a loved one in someone else’s care can be an incredibly difficult and emotional decision. It's natural to worry about whether their needs will be met with the attention, compassion, and professionalism they deserve. At Manor Community, we understand these concerns, which is why we provide the highest standard of care for every resident.
As we reflect on the last year, we want to take a moment to share some of the heartwarming feedback we’ve received from our residents and their families. These kind words and beautiful pictures inspire us to continue our mission of offering a safe, loving, and supportive environment where families can have peace of mind.
‘ I like it here, it is a nice crowd together we have nice people looking after us. we are lucky to have a nice assortment of food. we are very lucky here. We have nice people here its homely. No one is left out everyone is mixed together and everyone gets on’ – Resident 1
' I've been here 16month now I'm happy to be a resident of Firgrove I'm still able to enjoy my live as i go out most of the time and it suits my independence greatly. All the staff are hardworking and pleasant to be around A big thankyou to Firgrove for taking me in as i was a mess when i arrived.' - Resident 2.
'Friendliness and the care is great. The food is very nice and plenty of verity and they feed us a lot. The staff are very homely, nothing is too much trouble for them. The managers are good, they make sure everyone is alright all the time.' -Resident 3
' Everyone I have met here is friendly and kind, the food is brilliant I am vegetarian and I get the food i would like , I do not feel left out. I feel safe and I see my family when I would like. I am happy.' -Resident 4
' Firgrove staff have support me in my transition from living independently to needing more help due to my macular degeneration and Alzheimer’s disease' – Resident 5
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My name is Kanika Akinshegun.
I started at Manor Community In Jan 2025 as a HR & Recruitment Co-ordinator. I have been in recruitment for over 5 years, and I really enjoy engaging with people and helping them to make their next career choice. Often the candidate experience shapes the way a company is perceived, and I always work hard to ensure the first experience someone gets is a positive one. My aim at Manor Community is to ensure we employ the best people for our services, where caring comes naturally to them, in turn making the best experience for our clients.
Going forward I plan on working towards attending relevant recruitment events, with amazing merchandise, ensuring the recruitment is streamlined, cost effective and we plan to ensure we have the right people in place at the right time!
Outside of recruitment I have an 8-year-old son, and a cat called Sonic. I love art and paint on canvases using oil paints as a way of relaxing. I love working out and enjoy making up new workout routines to release those endorphins.
The best kind of recruitment is word of mouth so if you know anyone you can refer to me, please let me know!
Today, our residents were in for a special treat when a little puppy named Teddy paid us a visit! With his soft fur, big eyes, and wagging tail, Teddy quickly won the hearts of everyone in the room, bringing a wave of joy and comfort to our residents.
For many of our residents, it’s been a while since they’ve had the company of a furry friend, and Teddy’s playful energy was a breath of fresh air. As he trotted around, curious and excited, many of our residents couldn't help but smile and reach out to pet him. The simple act of stroking his soft fur seemed to lift their spirits and spark memories of their own beloved pets from years ago.
What seems like an age ago now I first got interested in working in the social care sector working with adults with learning difficulties in the land-based industry. Right from the start I could see the benefits this sector has mainly, obviously to the individuals using a service – improving knowledge, confidence and having a purpose to get up for. After many courses/qualifications and throughout the decades I pursued this sector, again working with adults and young people in different settings including residential and supported living, not only in the land-based sector but supporting people in their communities.
Fast track to the present day and Manor Community. I have been working for Manor for roughly seven years, with a slight hiatus after four years, believe me the grass isn’t always greener. Today my passion for helping people with learning difficulties and mental health issues remains the same, albeit there have been some knocks and falls but after self-reflection and kind words of encouragement you get up and carry on.
Presently at Manor I have progressed through the ranks as a senior. I was thrilled to get the role as it shows that I’m valued within the company. No two days of my working week are the same, I could be completing audits or assisting colleagues with their work one day, to supporting individuals for appointments and social scenarios or pulling my hair out trying to get through bureaucratic (external agencies) red tape ensuring individuals are treated as equals. Occasionally I go home frustrated, but more often I go home satisfied I have made a positive difference to someone’s day.
Continuing our feedback series, we are delighted to shine a well-deserved spotlight on the incredible care workers who make Manor a truly special place. At Manor, we believe that every member of our team plays a vital role in creating a supportive and nurturing environment for our residents. Our care workers are at the heart of this effort, working tirelessly day and night with unwavering dedication, compassion, and skill. They go beyond just providing care—they build relationships, offer comfort, and ensure that each resident feels valued, respected, and safe. Their efforts create a warm and welcoming atmosphere where families can feel at ease, knowing their loved ones are in the best possible hands.
