what people say

Recent Survey Results

Results of recent survey completed by some of the residents at Manor Community and St. Mary's Residential Care Home.

What people say

"I like that they don't take over, they respect and understand what I can do and then they help me with the rest"
Client
"The staff are respectful that this is my home and I feel safe when they are here"
Client
"All staff are excellent and go out of their way, they have the patience to listen which helps those who are lonely"
Client
"It's reassuring I have the same staff who visit me because they know my needs so well" 
Client
"Staff were 'positive and proud' about what they had achieved as a team"
CQC report
"I see very caring staff who support people to follow their dreams" 
Staff
"Thank you for letting me live here and for all your warm welcomes. All the staff were very nice, bless you all"
Client
"There were no restrictive practices and daily routines were flexible and centred around personal choices and preferences" 
CQC report
"There was a person-centred culture and a commitment to providing high quality care and support" 
CQC report
"You all do a fantastic job here with the residents, it's always a pleasure to visit" 
Relative
"They are all good as gold, ten plus karat gold" 
Client
"Staff were passionate about enhancing people’s lives and promoting their well-being."
CQC report
“I think it is excellent that the same care worker visits each week, this is good because of relationship building with the client and continuity. Also greatly helps my sister especially as she has schizophrenia, she likes regular patterns, familiar face and routines”.
Relative
“The service was effective. People were supported by staff that received regular training. Training undertaken ensured their knowledge was current and in accordance with current guidance.”
CQC report
"My relative is very happy, we feel reassured that they are in safe hands. The staff have been wonderful, we cannot fault the care and attention they give, we are extremely happy".
CQC report
“You care very well for my mother, often going over and above what is required to ensure mum is taken care of”
Relative
“I like all the staff and I can rely on them”
Service User
“The personal care which Manor Provides each day is excellent and the staff are very willing to attend to all of our needs”
Service User
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